Please read these terms before booking. They explain the agreement between you and HUMAN UPGRADE LTD when you use The Linford Method’s services. Nothing in these terms removes your statutory consumer rights.
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About these terms
The Linford Method is operated by HUMAN UPGRADE LTD, company number 16335514, of Ash Cottage, St James Road, Sway, Lymington, Hampshire, SO41 6AN.
You can contact us at fitaj@hotmail.co.uk. In these terms, “we”, “us” and “our” mean HUMAN UPGRADE LTD, trading through The Linford Method. “You” means the person booking, purchasing or receiving the service.
These terms, the information shown when you book, our Cancellation Policy and our Privacy Policy form the agreement between us. If specific written terms are supplied for a programme, package or membership, those specific terms take priority where they conflict with these general terms.
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Our services
Our services may include sports massage, sports therapy, movement and physical-performance assessment, Applied Movement Neurology, personal training, corrective exercise, education, ongoing Monthly Care and other related wellbeing services described on our website or booking portal.
We will provide services with reasonable care and skill. The description, format, duration, location, practitioner, inclusions and price applicable to your purchase are those presented to you before booking, subject to any change agreed with you.
Our services support movement, physical performance and general wellbeing. They do not provide emergency care and are not a replacement for medical diagnosis, prescription or treatment.
03
Booking and payment
You must provide complete and accurate booking and health information. A booking becomes binding when we accept it, normally by issuing confirmation through Zanda or otherwise confirming it in writing.
- Prices are shown in pounds sterling and include any applicable VAT unless stated otherwise.
- Payment is due at the time and by the method shown during booking.
- If payment is not completed when due, we may withhold or cancel the booking after giving reasonable notice.
- You are responsible for checking the appointment type, date, time and location in your confirmation.
- If an obvious pricing or description error occurs, we may cancel and refund the affected booking or offer the correct service and price for your approval.
Discounts, gift vouchers and promotional offers are subject to any additional conditions stated with the offer and cannot be exchanged for cash unless the law requires otherwise.
04
Online and distance-booking rights
If you are a consumer and enter a qualifying service contract online, by telephone or away from our premises, you will normally have a legal right to cancel within 14 days after the contract is made without giving a reason.
If you ask us to provide an appointment or begin a service during that 14-day period, you expressly request early performance. If you subsequently exercise an applicable statutory cancellation right after the service has begun, we may charge a proportionate amount for services already supplied. If the service is fully performed during the cancellation period after your express request and acknowledgement, your statutory right to cancel that service may end.
To exercise an applicable statutory right, email fitaj@hotmail.co.uk with your name, booking details and a clear statement that you wish to cancel. You may use the wording below, but you do not have to:
Model cancellation wording
To HUMAN UPGRADE LTD: I give notice that I cancel my contract for the following service: [service]. Booked on: [date]. Name: [name]. Address: [address]. Date: [date].
Your statutory rights are separate from the appointment cancellation arrangements below. Where the law gives you greater protection, the law takes priority.
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Appointments, cancellations and lateness
Appointments reserve time specifically for you. Our detailed Cancellation Policy applies to changes, late cancellations, non-attendance and refunds.
- Please give at least 24 hours’ notice if you need to cancel or rearrange an appointment.
- Where less notice is given, a reasonable charge may apply as explained in the Cancellation Policy, taking account of the circumstances and whether the appointment can be refilled.
- If you do not attend and do not provide notice, you may be charged up to the full appointment price.
- If you arrive late, the appointment will normally finish at the scheduled time. If there is not enough time to provide the service safely or appropriately, we may need to rearrange it and a reasonable charge may apply.
If we have to cancel, we will offer a reasonable alternative or refund the amount paid for the affected service. We are not responsible for additional indirect costs, such as travel or lost earnings, unless the law requires otherwise.
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Monthly Care, packages and recurring services
Where you purchase Monthly Care, a package or another recurring service, the price, included services and payment frequency will be presented before you commit. The following terms apply to Monthly Care unless we agree a lawful written variation with you:
- Monthly Care has a 12-month minimum term.
- Cancellation requires 30 days’ notice and cannot take effect before the minimum term ends.
- Recurring payments are collected using the payment method authorised at sign-up. You must tell us promptly if your payment or contact details change.
- An unused Monthly Care session must be taken within the following two weeks. After that, the session credit expires.
- Membership may be paused for up to 30 days by prior arrangement with Amy.
- Monthly Care appointments require at least 24 hours’ notice to cancel or rearrange. With less notice, or for non-attendance, the session credit may be treated as used unless Amy agrees otherwise.
- Sessions are personal to the named member and cannot be transferred or shared.
- Priority booking provides priority access to available appointments but does not guarantee every requested date or time.
- Appointments remain subject to availability and should be booked in advance.
- Cancellation does not normally refund services already supplied or a billing period that has already begun, unless required by law or agreed by us.
We will give reasonable notice of material changes to a recurring service or its future price. If you do not accept a material change, you may cancel before it takes effect, subject to the minimum term and your statutory rights.
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Your responsibilities
To help us provide a safe and appropriate service, you agree to:
- give accurate and relevant health, medication, symptom, injury and activity information;
- tell us promptly about significant changes, pregnancy, new symptoms, medical advice or anything that could affect safe participation;
- follow reasonable safety instructions and communicate if a technique, pressure or activity causes concern;
- seek urgent or appropriate medical advice for new, severe, unexplained or worsening symptoms;
- behave respectfully towards Amy, other people and the clinic environment; and
- not attend in person where you have a contagious illness or where attending would create an unreasonable health or safety risk.
We may pause, adapt or decline a service where we reasonably consider it unsafe, outside our scope, unsuitable or dependent on medical clearance. Where appropriate, we may recommend that you contact a GP, physiotherapist or another regulated healthcare professional.
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Outcomes and healthcare
Responses to treatment, massage, coaching and movement work vary between individuals. We do not guarantee a particular result, recovery time, symptom change or performance outcome.
You remain responsible for decisions about your health, training and participation. Information and suggested exercises are based on what is reasonably known at the time and must be adapted or stopped if your circumstances change or you receive contrary medical advice.
Nothing on the website, in marketing material or during general education should be treated as a medical diagnosis or a promise that a service will cure an injury, illness or condition.
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Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
Subject to that, we are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We are not responsible for loss caused by:
- inaccurate, incomplete or withheld information supplied by you;
- your failure to follow reasonable safety guidance;
- a pre-existing condition or an unforeseeable individual response where reasonable care and skill were used;
- events outside our reasonable control; or
- business losses where you purchase as a consumer for private use.
We do not exclude any remedy that you are entitled to under the Consumer Rights Act 2015 or other applicable law.
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Website and content
Website content is provided for general information and may be updated. Although we take reasonable care, it is not a substitute for individual assessment or medical advice.
Unless stated otherwise, website text, graphics, branding, downloads, videos and educational material belong to HUMAN UPGRADE LTD or are used with permission. You may view and print reasonable extracts for personal, non-commercial use. You must not reproduce, sell, publish or adapt substantial content without written permission.
Links to third-party websites are provided for convenience. We are not responsible for their content, availability or privacy practices.
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Concerns and complaints
If you are unhappy with a service, please contact us as soon as reasonably possible so we can understand the concern and try to resolve it.
Email fitaj@hotmail.co.uk and include your name, appointment or purchase details, what happened and the outcome you are seeking. We will acknowledge and respond within a reasonable period.
Nothing in this process prevents you from using any statutory remedy or contacting Citizens Advice or another appropriate body.
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General terms
Events outside our control
We are not responsible for delay or failure caused by events outside our reasonable control. We will contact you where practicable and take reasonable steps to reduce the effect.
Changes
The terms applying to a purchase are normally those accepted when the contract was made. We may update these website terms for future bookings. Material changes to an existing recurring agreement will be handled as described in its specific terms and applicable law.
Severability and waiver
If a court finds part of these terms unlawful or unenforceable, the remaining provisions continue to apply. A delay in enforcing a right does not mean that right has been waived.
Transfer
You may not transfer your booking or agreement without our consent. We may transfer our rights and obligations as part of a genuine business reorganisation or transfer, provided this does not reduce your rights.
Law and jurisdiction
These terms are governed by the laws of England and Wales. If you live elsewhere in the UK, you retain any mandatory rights to bring proceedings in your home courts. Otherwise, the courts of England and Wales will have jurisdiction.
Contact
HUMAN UPGRADE LTD
Ash Cottage, St James Road
Sway, Lymington, Hampshire
SO41 6AN
fitaj@hotmail.co.uk